Organizational culture in a development bank:
reality and desire from the employee's perspective.
Name: LORENA GLADYS CALIMAN MEJIA
Publication date: 25/07/2023
Examining board:
Name |
Role |
|---|---|
| OSMAR VICENTE CHEVEZ POZO | Advisor |
Summary: The organizational culture is an inseparable part of institutions and is formed by
behaviors, beliefs, values, habits, climate, among other factors. In this way, it impacts,
with high influence, the way employees think and act. The public sector has its
peculiarities regarding this matter, and despite significant transformations, it still lacks
the treatment of culture as a strategy of the organization for its strengthening, as a
value and habit. But what is the perception of the workforce regarding the current
culture and its ideals? The purpose of this dissertation was to analyze the
organizational culture and identify opportunities for the development of institutional
actions to strengthen it in a development bank. The analysis focused on employees'
perceptions of the current and ideal organizational culture, based on data collected
through a digital questionnaire. Through the OCAI model, it was identified that the
institution has hierarchy as the predominant characteristic and strong traits of market
orientation. On the other hand, the study pointed out employees' desire for a greater
balance between cultural characteristics, but with a predominance in clan culture, to
increase cooperation among individuals and foster innovation in activities. Based on
the results, a Report was delivered to the company with the analysis of the existing
and idealized organizational culture, as well as the identification of opportunities for
internal initiatives aimed at the development of employees. The questionnaire and the
results achieved become an important managerial tool for the development of strategic
actions involving the workforce. Finally, the contribution of this wok lies in establishing
a foundational framework to shed light on new comparative studies to be conducted in
other compatible institutions.
