Impacts of adopting procedures for contracting
public services.
Name: GABRIELA REPKE NOVELLI
Publication date: 08/03/2021
Examining board:
Name |
Role |
|---|---|
| JOSÉ BARROZO DE SOUZA | Examinador Interno |
| RAIMUNDO NONATO LIMA FILHO | Examinador Externo |
| ROQUEMAR DE LIMA BALDAM | Presidente |
| TACIANA DE LEMOS DIAS | Examinador Interno |
| TERESA CRISTINA JANES CARNEIRO | Examinador Interno |
Summary: Management) - Federal University of Espírito Santo, Vitória, 2021. The public procurement market is the largest business sector in the world. It represents
approximately one fifth of world production. In Brazil, it is mostly regulated by the General
Bidding Law (Law n°. 8.666/1993) which is complemented by other laws, decrees and
related normative instructions. In recent years, several regulations have introduced
innovations and standards to the bidding model. Given this changing scenario, it is
necessary to rethink and adapt the public procurement processes. In this context, the
main objective of this research was to analyze the impacts of adopting procedures for
contracting public services in the Bidding Coordination of the federal university of Espírito
Santo. To achieve the proposed objective, business process management techniques
were applied, using improvement tools. As for the methods, a multi-method approach
was used with an emphasis on action research and with the formation of Focus Groups
for analysis, diagnosis and validation of the actions. The dysfunctions of the sector
chosen to be the focus of this study were identified and improvements were proposed.
The modeling of the service processes of the Bidding Coordination was carried out and
afterwards the impacts of the implementation of the procedures were analyzed. The
results of the impact analysis showed that the procurement coordination services'
contracting processes became more effective, transparent and standardized. As a
technical product, it was possible to create conclusive technical reports in the format of
(one) ordinance and manuals with guidelines for contracting services.
