Proposal of manual of procedures of payment of student aid at the Federal University of Espírito Santo
Name: LUCIANA HELMER FONSECA
Publication date: 26/08/2016
Advisor:
Name |
Role |
|---|---|
| TERESA CRISTINA JANES CARNEIRO | Advisor * |
Examining board:
| Name |
Role |
|---|---|
| LOURENÇO COSTA | Internal Examiner * |
| TERESA CRISTINA JANES CARNEIRO | Advisor * |
Summary: This study aims to carry out the modeling of the payment process of student aid associated with the Student Assistance Program of the Federal University of Espírito Santo (PROAES-UFES) and propose a procedures manual regarding this process. The modeling procedure was carried out using BPM method (Business Process Modeling) and BPMN notation (Business Process Model and Notation) and as a modeling tool was used Bizagi software. Processes, sub-processes and operational activities that make up the payment process for the realization of modeling and construction of manual procedures that have been identified. As a result there is the modeling process and the creation of manual, fully validated with the professionals involved and the manager responsible for the program. The need for modeling of other processes of the Dean of Student Affairs and Citizenship of the Federal University of Espírito Santo, the standardization of these processes and their implementation has been identified.
KEYWORDS: Student Assistance, Business Process Modeling, Procedures Manual, UFES.
