Name: MAURO ROSA
Type: MSc dissertation
Publication date: 28/05/2020
Advisor:
Name |
Role |
|---|---|
| RODRIGO DE ALVARENGA ROSA | Advisor * |
Examining board:
| Name |
Role |
|---|---|
| RODRIGO DE ALVARENGA ROSA | Advisor * |
| TACIANA DE LEMOS DIAS | Internal Examiner * |
Summary: The provision of emergency care is linked to public security, requiring an excellent service in view of the potential damage it can originate. Emergency services demand speed of service and accuracy in performance. A study and planning, both of which can provide better efficiency with the available resources are, therefore, imperative. Therefore, the question posed was on how the use of a decision-making support tool could assist in planning both the location, and quantity of operational emergency service units needed. In this context, this paper investigates the theme of Public Management, having as a general objective the development of a tool for planning operational assistance of emergency services' units, based on the construction of a mathematical model to support decision making. In order to reach the objective previously described, this paper relied on theoretical contributions which consisted of bibliographic and documentary research on the main models, methods, and criteria carried out to locate such units. Based on the results, tests of the proposed mathematical model were carried out in different situations and realities, for which the results demonstrated the relevance of its use. As a final result, a technical product consisting of a mathematical model to support decision-making in the planning of operational assistance for public emergency services was obtained.
