The Use of Outsourcing as a Factor of (In)Efficiency of
Public Services at the Federal University of Espírito Santo, Campus São
Mateus
Name: DIEGO JORDEM PEREIRA
Publication date: 28/02/2023
Advisor:
Name |
Role |
|---|---|
| JAIR TEIXEIRA DOS REIS | Advisor * |
Examining board:
| Name |
Role |
|---|---|
| JAIR TEIXEIRA DOS REIS | Advisor * |
| MARGARETH VETIS ZAGANELLI | Internal Examiner * |
Summary: The provision of public services is an essential note in a democratic State that seeks
to preserve a model of equity and guarantee services to all citizens on a regular and
continuous basis. And public-private collaboration resources have been a constant to
make the guarantee of these services effective. In particular, in this context,
outsourcing is evident, with many arguments being invoked to justify the viability of its
implementation. Governments around the world outsource public services in the
name of efficiency and increased service quality, however, there is little evidence to
support this information. The problem is that the indirect provision of public services
in collaboration with the private sector is not always more economical or efficient, on
the other hand, not all services are more efficient and sustainable with direct
provision. It cannot be forgotten that the primary objective in the provision of public
services must be the best provision of the service, regardless of how it is provided by
the State, whether directly or indirectly. This question should always be essential in
this debate, so what elements should guide the outsourcing of public services? Thus,
as a main objective, it was proposed to point out whether the execution of
outsourced services at the Federal University of Espirito Santo, São Mateus campus,
is efficient and with quality that serves the academic community.
The theoretical contribution focused on the Outsourcing of Public Services,
efficiency and public principles, as well as other principles of Public Administration.
For the study of the research problem, the methodological procedure used was the
systematic review in the first part of the study, by jurisprudential studies and scientific
productions; the documentary analysis, in the second part of the study, using preexisting documentary sources, available on the federal transparency portal, as well
as by the Federal University of Espírito Santo; and the descriptive analysis, used in
the analysis of the results of the questionnaires and comparisons/combinations with
the results obtained in the second stage (document analysis), thus describing the
characteristics of the target population of the research, as well as establishing
relationships between the variables. As a result, it was shown that there is a
significant negative relationship between expectations and the performance of the
service quality of outsourced companies at the Federal University of Espírito Santo,
São Mateus campus. This time, it is concluded that the outsourced services provided
do not meet the expectations of the academic community. From the results, as a
technological product, a booklet was elaborated containing guidelines and
information on the outsourcing of public services, to be made available to the
Managers of the Federal University of Espirito Santo.
