Planning of service contracts: a proposal for a
management approach through AHP in a Federal Institute.
Name: GIOVANNI D'ASSUNÇÃO SILVA
Publication date: 20/06/2023
Advisor:
Name |
Role |
|---|---|
| WELLINGTON GONÇALVES | Advisor * |
Examining board:
| Name |
Role |
|---|---|
| BRUNO HENRIQUE FIORIN | Internal Examiner * |
| WELLINGTON GONÇALVES | Advisor * |
Summary: The institutions that make up the Federal Public Administration, in general, use a
significant part of their budgetary resources with contracting services, which are
executed by private companies under the indirect execution regime. Such contracts
must be previously planned and, for this, it is imperative that the responsible servers
observe the legal framework, which has as its main legal device the Normative
Instruction No. 05/2017. The principle of legality links the actions of managers to the
need for legislative compliance and such agents are faced with several factors that
interfere in decision-making with regard to the planning of service contracts.
Considering the above, the present work presents as main objective to propose a
management approach that assists the various decision-making of managers of
institutions and federal agencies responsible for planning the contracting of services.
In support of this investigation, an examination of the legislation that governs the
planning of service contracts was carried out, as well as a survey of the notes made
by the literature on the interference variables. For the work unit, 22 campuses and
the Rectory of the Federal Institute of Espírito Santo (IFES) were selected. With
reference to the methods and procedures, a survey was used, and the questionnaire
was used as a data collection technique. The valid sample consisted of 63
respondents, among the servers who were assigned to compose a team or
committee for planning the contracting of services within the scope of the research
unit. Additionally, the multicriteria Analytic Hierarchy Process (AHP) method was
used to support the development of the management approach. Thus, through the
AHP and based on the judgment of the stakeholders, it was possible to rank the main
factors, subfactors and alternatives that impact on the planning of contracting
services in order to assist managers in decision making Among the results, the factor
"Adherence to standards" (NOR) showed a wide preference among stakeholders
(66.4%), with emphasis on the subfactor "Existence of internal formal instruments"
(EIF), which had 47% preference considering the general ranking of the subfactors.
Regarding the alternatives, "Define work processes" (ALT 2) obtained 58.7% of the
preference according to the judgment of the stakeholders. Another important aspect
of the result refers to the creation of instruments that contribute to the achievement of
efficiency in the process of contracting services. Associated with this is the training of
the servers directly involved as an essential factor. The technical-technological
product developed at the end of the work consists of a technical report with notes to
assist managers of institutions and federal agencies in the decision-making inherent
to the planning processes of contracting services governed by Normative Instruction
nº 05/2017.
