Technology Acceptance in a State Government: an
Analysis of the Use of an Electronic Document Management System
Name: LARISSE BRUNORO GRECCO
Publication date: 09/08/2023
Examining board:
Name |
Role |
|---|---|
| PABLO SILVA LIRA | Examinador Externo |
| THALMO DE PAIVA COELHO JUNIOR | Examinador Interno |
Summary: Modernization policies in the public sector have improved services and allowed greater
approximation between citizens and governments. In this sense, in 2019, the e-Docs
System was instituted in all sectors of the Government of Espírito Santo, intended for
the Management of electronic archival documents of the State. It was noted, however,
that its use did not occur equally among the servers, with no studies regarding its
acceptance by users. In this context, the main objective of the project was to analyze the
relationships between the intention to use the e-Docs System and the psychosocial
factors that precede it. The proposed analysis model was based on the Unified Theory
of Acceptance and Use of Technology (UTAUT). As for the methodology, it consisted of
quantitative and descriptive research, whose data were collected from a questionnaire
applied to Government servants. Analyzes based on the method of structural equation
modeling by partial least squares demonstrated that the psychosocial factors attitude,
performance expectations and facilitating conditions precede and affect the intention to
use the e-Docs system. The results indicate the importance of disclosing data that
portray the productivity gains arising from the use of the system, as well as the existence
of service and support channels for users.
