The subjective configuration and
psychodynamics in the work of servers at a Federal Institution of Higher
Education 2024.
Name: JANETE DO CARMO NARCISO
Publication date: 12/09/2024
Examining board:
Name |
Role |
|---|---|
| MARISTELA ROSSATO | Examinador Externo |
| ROGERIO ZANON DA SILVEIRA | Presidente |
| THALMO DE PAIVA COELHO JUNIOR | Examinador Interno |
Summary: This research addresses the theme of subjectivity and occupational health. In the
contemporary scenario, the Ombudsman institution emerges as a significant
mechanism for promoting transparency, defending citizens' rights, and improving
public and private services. As an independent and impartial body, it plays an
indispensable role within the Public Power, mediating interactions between
citizens and government institutions, with the objective of receiving and
forwarding demands, complaints, reports, and suggestions, ensuring the quality
of public services and the enforcement of citizens' rights. This study fits into this
context and is guided by the following research question: What subjective
meanings and configurations are experienced by Ombudsman employees
concerning occupational health? The goal was to understand the relationship
between subjectivity and the health dynamics of Ombudsman employees at a
Federal Higher Education Institution. To achieve this, the research adopted a
qualitative and exploratory approach, grounded in Fernando González Rey's
Theory of Subjectivity and Christophe Dejours' Psychodynamics of Work.
Interpretations were based on Qualitative Epistemology and the Constructive-
Interpretative Methodology of Knowledge. The research instruments used were
conversation and participant observation. The main findings can be summarized
in the form of subjective configurations symbolized as follows: "Feeling that they
would be heard marked the negotiations"; Coping, resistance, and resilience:
"We are like a structure to meet the requirements"; Space of lack of support: "...
they cannot provide some fundamental tools"; Sense of inefficiency and
disillusionment: "... material or symbolic demands accumulate and are
postponed"; Invisibility and neglect: "An Ombudsman that is not heard";
Instrumental about the noun: "A Kafkaesque instance"; Adaptation and
overcoming: "... resilience and resistance, this is our motto"; Fatigue and mental
health: "... as a student, I came to say that I suffer mistreatment, discriminatory
looks, and persecution here at the university"; Senses of detachment and
segregation: "... women are predominantly responsible for the services". By
understanding the psychosocial implications and risk and protective factors
related to this work activity, the research aims to provide recommendations for
promoting the well-being of employees. The research offers important theoretical
contributions by associating two theories as a basis for studying work-related
topics, namely the Theory of Subjectivity and the Psychodynamics of Work.
